Return and Exchange Policy

At Guruji Jewellery, each piece is handcrafted with love, care, and attention to detail. Due to the delicate nature of jewellery and its association with special occasions, we do not accept returns once a product has been delivered.

However, we understand that issues can occur during transit. That’s why we offer exchanges only under the following circumstances:

Eligible for Exchange:
• Product received is damaged, defective, or broken during delivery.
• A wrong item was sent (different design or model from what was ordered).

Not Eligible for Exchange or Return:
• Change of mind after purchase
• Items worn, used, or altered in any way
• Delay in delivery due to courier issues (we provide tracking details)

Open-Box Video is Mandatory:
To process any exchange request, you must:
•.Record a clear unboxing video from the moment the package is being opened.
• The video must be continuous and unedited, clearly showing the shipping label, product, and the issue.
• Submit the video within 24 hours of delivery via WhatsApp or email.
• Our team will carefully review your request. Once verified, we will initiate a free replacement or exchange for the correct item.

Exchange Request Timeline:
• You must raise your exchange request within 48 hours of delivery.
• Once your request is approved, we will dispatch the replacement within 3–5 business days.
• Delivery of the exchanged item usually takes 7–10 business days, depending on your location.

For Refund:
• Refunds are approved only if the product is unavailable for exchange or replacement.
• Once approved, the refund will be initiated within 3–5 business days.
• The amount will be credited to the original payment method within 7–10 business days, depending on your bank or payment provider.

Additional Information:
• Exchanges are processed only after review and approval by our team.
• If the exact item is unavailable, we will offer a credit note or an alternative product of the same value.
• In the case of damaged or incorrect products, we will bear the shipping costs for the replacement.
• Refunds are not provided under any circumstance.
• Shipping costs for replacement are covered by us in case of damage or wrong item.

We are committed to providing a smooth and transparent shopping experience. Thank you for choosing Guruji Jewellery.

📩 For support: jewelleryguruji@gmail.com
🌐 Visit us: www.gurujijewellery.in